Time has passed since my last post. We are all moved into our new house in Wake Forest. However, the purpose of this post is to bitch about Time Warner Cable. As I feared, the one thing that I would miss the most when I moved from Maryland is my Verizon FiOS service.
The Internet service from Time Warner is not too bad — 30 down and 5 up. Verizon was superior with 35 down and up (and the option for much faster speeds), but I will not complain, since 30/5 seems like it works ok for my purposes.
The TV service is where I am currently having the most issues. Time Warner contracts out their installs, so a tech from Kablelink (which sounds eerily similar to 30 Rock’s fictional cable company Kabletown) came out last Monday. I requested 3 cable cards for my 2 TiVos. In my experience, it seems like every time a tech (from any company Comcast, Verizon, TW) arrives for a cable card install, at least one of the cards is bad. This time was no different. Two of the three cards were bad and, as usual, the tech did not bring any spares.
The tech says that he should have new cards in by Friday and that another tech will come back. A new tech came back on Friday WITH THE SAME TWO CABLE CARDS THAT DID NOT WORK ON MONDAY!! The tech said they should get more this week. I am not holding my breath.
Can I live with one operational TiVo? Of course. Can I live with one operational TiVo that only gets half of the channels that it is supposed to? No, but that is what I am dealing with (First World Problem…I know). I am only getting half of the channel lineup because the tech failed to tell me that Time Warner requires tuning adapters because they use Switched Digital Video — something I never had to deal with before. I called up Time Warner and they supposedly shipped them to me. I am expecting them today, but, again, I am not holding my breath.
Fortunately, everyone at Time Warner and Kablelink have been very pleasant to deal with, so I have refrained from “asking to speak to a manager”. Hopefully, by the end of the week, I will be able to watch the other half of my channels. Fortunately, AMC runs the most recent episode of The Walking Dead many times during the week.
And now a haiku:
Cable incomplete
Partial TiVo is like hell
Want to watch zombies
Better Off Jed 
October 22nd, 2012 at 1:33 pm
That’s how they do it in the South. They’ll suck the life out of you with pleasantries. 😎